About a month ago I had to call up Circuit City in order to see if my brother’s computer was still under warranty. I had this computer fixed once already over the summer. When I called they directed me to the Firedog department, which is their computer service department. They informed me that I had to come in so they could look at the computer. I was at the store twenty minutes later when the Firedog technician told me that everything was covered. He was going to fix the broken screen and also said he would have them order a new power cord and battery. I thought was great, but I was still a little upset by everything the technician had told me.
During the summer when I went into Circuit City to have the computer worked on the technician said I had to call the manufacturer and handle everything myself. This was fine but still was a hassle. Now no more than two months later a different technician at the same store is doing everything for me and fixing some extras on the side. For how expensive the extended warranty is ($500) you should get the same level of service every time.
All the technicians have to be certified and go to a school in order to work for Firedog at Circuit City, in which case I would imagine they would have all been trained the same way. I am not sure if it is too much to ask for consistency when it comes to customer service, but after my experience with Circuit City I will not be buying my next computer through them.www.circuitcity.com
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